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Cancellation Policy

Cancellation Policy

We understand that sometimes you may need to cancel or modify your order. At DHAJCRAFT, we strive to provide a hassle-free cancellation process for our valued customers. Please read our Cancellation Policy carefully to understand the terms and conditions.

  • Cancellation Deadline

You can cancel your order within 12 hours from the time the order was placed. After the 12-hour deadline, the order cannot be cancelled, and you will be charged for the full amount of the order. No cancellation once the order has been shipped .

  • Cancellation Process

To cancel your order, please send us your order ID via email at or WhatsApp at +91 915 3968 230, along with the reason for cancellation. Our team will process your cancellation request and confirm it with you.

  • Cancellation Fees

There are no cancellation fees for orders cancelled within the 12-hour deadline. However, once the deadline has passed, the order cannot be cancelled, and you will be charged for the full amount.

  • Custom or Personalized Items

Please note that there are no cancellations for personalized or custom items, as these products are specifically created according to your preferences and cannot be resold.

  • Refunds

For information on refunds for cancelled orders, please refer to our Refund Policy.

  • Order Modifications

If you wish to modify your order, please send us an email at with your order ID and the requested modifications. We will do our best to accommodate your request, but we cannot guarantee that modifications can be made after the 12-hour cancellation deadline.

  • Partial Cancellations

We do not accept partial cancellations. If you wish to cancel only a portion of your order, you will need to cancel the entire order and place a new order with the desired items.

  • Order Status

You can check the status of your order by using the order ID or reference number provided in your confirmation email.

  • Failed Deliveries

If your order could not be delivered due to incorrect shipping information or unavailability at the time of delivery, please contact us at
or call us at +91 915 3968 230. Our customer support team will assist you in resolving the issue.

  • Contact Information

If you have any questions or concerns regarding our Cancellation Policy, please reach out to us at:

B-hub, block-A, 5th floor, maurya lok complex
Patna, Bihar, 800001, India

Phone: +91 915 3968 230