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We understand that sometimes you may need to cancel or modify your order. At DHAJCRAFT, we strive to provide a hassle-free cancellation process for our valued customers. Please read our Cancellation Policy carefully to understand the terms and conditions.
You can cancel your order within 12 hours from the time the order was placed. After the 12-hour deadline, the order cannot be cancelled, and you will be charged for the full amount of the order. No cancellation once the order has been shipped .
To cancel your order, please send us your order ID via email at firstname.lastname@example.org or WhatsApp at +91 915 3968 230, along with the reason for cancellation. Our team will process your cancellation request and confirm it with you.
There are no cancellation fees for orders cancelled within the 12-hour deadline. However, once the deadline has passed, the order cannot be cancelled, and you will be charged for the full amount.
Please note that there are no cancellations for personalized or custom items, as these products are specifically created according to your preferences and cannot be resold.
For information on refunds for cancelled orders, please refer to our Refund Policy.
If you wish to modify your order, please send us an email at email@example.com with your order ID and the requested modifications. We will do our best to accommodate your request, but we cannot guarantee that modifications can be made after the 12-hour cancellation deadline.
We do not accept partial cancellations. If you wish to cancel only a portion of your order, you will need to cancel the entire order and place a new order with the desired items.
You can check the status of your order by using the order ID or reference number provided in your confirmation email.
If your order could not be delivered due to incorrect shipping information or unavailability at the time of delivery, please contact us at firstname.lastname@example.org
or call us at +91 915 3968 230. Our customer support team will assist you in resolving the issue.
If you have any questions or concerns regarding our Cancellation Policy, please reach out to us at:
DHAJCRAFT PRIVATE LIMITED
B-hub, block-A, 5th floor, maurya lok complex
Patna, Bihar, 800001, India
Phone: +91 915 3968 230