Cancellation Policy

We understand that sometimes you may need to cancel or modify your order. At DHAJCRAFT, we strive to provide a hassle-free cancellation process for our valued customers. Please read our Cancellation Policy carefully to understand the terms and conditions.

• Cancellation Deadline

You can cancel your order within 12 hours from the time the order was placed. After the 12-hour deadline, the order cannot be cancelled, and you will be charged for the full amount of the order. No cancellation once the order has been shipped .

• Cancellation Process

To cancel your order, please send us your order ID via email at info@dhajcraft.com or WhatsApp at +91 915 3968 230, along with the reason for cancellation. Our team will process your cancellation request and confirm it with you.

• Cancellation Fees

There are no cancellation fees for orders cancelled within the 12-hour deadline. However, once the deadline has passed, the order cannot be cancelled, and you will be charged for the full amount.

• Custom or Personalized Items

Please note that there are no cancellations for personalized or custom items, as these products are specifically created according to your preferences and cannot be resold.

• Refunds

For information on refunds for cancelled orders, please refer to our Refund Policy.

• Order Modifications

If you wish to modify your order, please send us an email at info@dhajcraft.com with your order ID and the requested modifications. We will do our best to accommodate your request, but we cannot guarantee that modifications can be made after the 12-hour cancellation deadline.

• Partial Cancellations

We do not accept partial cancellations. If you wish to cancel only a portion of your order, you will need to cancel the entire order and place a new order with the desired items.

• Order Status

You can check the status of your order by using the order ID or reference number provided in your confirmation email.

• Failed Deliveries

If your order could not be delivered due to incorrect shipping information or unavailability at the time of delivery, please contact us at info@dhajcraft.com
or call us at +91 915 3968 230. Our customer support team will assist you in resolving the issue.

• Contact Information

If you have any questions or concerns regarding our Cancellation Policy, please reach out to us at:

DHAJCRAFT PRIVATE LIMITED
B-hub, block-A, 5th floor, maurya lok complex
Patna, Bihar, 800001, India

Email: info@dhajcraft.com
Phone: +91 915 3968 230